Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and IronLink Digital ("Company," "we," "us," or "our"), concerning your access to and use of our website, services, and products.

By accessing our website or engaging our services, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using our services.

2. Services Provided

IronLink Digital provides B2B digital transformation services including:

• B2B commerce portal development and implementation
• ERP system integration and consulting
• Order automation and workflow optimization
• Digital transformation consulting services
• Custom software development for manufacturing and distribution
• Technical support and maintenance services

3. Service Agreements and Contracts

Specific services are governed by separate service agreements or statements of work (SOW) that outline project scope, timelines, deliverables, and pricing. These Terms supplement but do not replace specific contractual agreements.

All service engagements require a signed agreement before commencement. Changes to project scope must be documented through formal change orders.

4. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Invoices are due within 30 days of receipt unless otherwise specified
• Late payments may incur interest charges of 1.5% per month
• Services may be suspended for accounts past due over 60 days
• All fees are non-refundable unless explicitly stated in the service agreement

5. Intellectual Property Rights

Our IP: All proprietary methodologies, tools, templates, and pre-existing intellectual property remain the property of IronLink Digital.

Client IP: Clients retain ownership of their data, business processes, and existing intellectual property.

Work Product: Custom developments and configurations created specifically for a client become the client's property upon full payment, unless otherwise specified.

6. Confidentiality

We understand the sensitive nature of business information. IronLink Digital agrees to:

• Maintain strict confidentiality of all client information
• Use client information only for providing contracted services
• Implement appropriate security measures to protect data
• Not disclose client information to third parties without written consent
• Return or destroy confidential information upon project completion

7. Data Security and Privacy

We implement industry-standard security measures to protect client data. However, no system is 100% secure. Clients are responsible for:

• Providing accurate information for system configurations
• Maintaining secure access credentials
• Following recommended security practices
• Promptly reporting suspected security incidents

8. Limitation of Liability

To the fullest extent permitted by law, IronLink Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific services that gave rise to the claim.

9. Service Level Agreements

Service level commitments are specified in individual service agreements. We strive to provide:

• Professional and timely service delivery
• Regular communication and project updates
• Prompt response to support requests during business hours
• Quality assurance and testing of all deliverables

10. Termination

Either party may terminate service agreements in accordance with the terms specified in the individual contracts. Generally:

• 30-day written notice is required for termination without cause
• Immediate termination is allowed for material breach
• Clients remain responsible for payment of services rendered
• We will provide reasonable transition assistance upon termination

11. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or other unforeseeable events.

12. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction where IronLink Digital is incorporated, without regard to conflict of law principles.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good faith negotiation. If resolution cannot be reached, disputes may be subject to binding arbitration or court proceedings as specified in individual service agreements.

14. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients via email. Continued use of our services after modification constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: